Front Desk

The responsibility of the front desk person is to be courteous, professional and efficient. The ability to multi-task and maintain professionalism is a must. Proper and consistent communication between all departments is required.

The tasks of front desk staff are as follows:


  • Greeting patients in a welcoming manner
  • Check patients into scheduling system
  • Scan insurance cards and photo
  • Confirm Insurance and demographic information
  • Assist with chart prep
  • Assist with collection of money
  • Assist with scanned images
  • Keep supplies in order and stocked
  • Answer phone calls and respond accordingly; ie schedule appt, confirm appt, take and relay messages

Check Out:

  • Check patients out of scheduling system
  • Schedule follow up appts /add recall if no appt needed
  • Collect any fees/copays
  • Keep accurate log of fees collected
  • Keep accurate log of supplements purchased
  • Answer phones
  • Count petty cash daily and email supervisor total
  • Rectify money collected with money logged at end of day
  • Avon-deposit cash weekly
  • Avon-give checks to supervisor weekly to deposit
  • Scan and move images

Chart Prep:

  • Answer phones and respond accordingly
  • Print out schedule and superbills for day being prepped.
  • Check to see pt is scheduled at correct office with correct physician
  • Authorize any insurance as needed
  • Check to see if pt picture has been taken
  • Check to see if paper work needs updated
  • Charts must be prepped a week in advance
  • Assist in moving scanned images

Ophthalmic Technician Job Description

Ophthalmic technicians do tasks that the eye doctor can delegate to others. Mostly, they are information gatherers and facilitators.  They do measurements and tests that provide the doctor with the information needed to arrive at a diagnosis and to prescribe treatment.  They also assist with documentation and patient services. Some ophthalmic technicians assist with surgical procedures.

Here is a list of common tasks performed by technician:

  • History taking
  • Visual acuity measurement
  • Refractometry (measurements for the glasses prescription)
  • Tonometry (measure eye pressure)
  • Measure pupil size and reactivity
  • Test and measure eye muscle function
  • Visual field testing
  • Corneal thickness measurement
  • Corneal curvature measurement
  • Corneal topography
  • Retinal nerve fiber layer measurement
  • Retinal thickness and topography
  • Fluorescein angiography
  • A and B-scan ultrasonography
  • Assist with contact lens fitting, and patient instruction
  • Prepare for and assist with in-office procedures
  • Surgical assisting
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