The responsibility of the front desk person is to be courteous, professional and efficient. The ability to multi-task and maintain professionalism is a must. Proper and consistent communication between all departments is required.
The tasks of front desk staff are as follows:
- Greeting patients in a welcoming manner
- Check patients into scheduling system
- Scan insurance cards and photo
- Confirm Insurance and demographic information
- Assist with chart prep
- Assist with collection of money
- Assist with scanned images
- Keep supplies in order and stocked
- Answer phone calls and respond accordingly; ie schedule appt, confirm appt, take and relay messages
- Check patients out of scheduling system
- Schedule follow up appts /add recall if no appt needed
- Collect any fees/copays
- Keep accurate log of fees collected
- Keep accurate log of supplements purchased
- Answer phones
- Count petty cash daily and email supervisor total
- Rectify money collected with money logged at end of day
- Avon-deposit cash weekly
- Avon-give checks to supervisor weekly to deposit
- Scan and move images
- Answer phones and respond accordingly
- Print out schedule and superbills for day being prepped.
- Check to see pt is scheduled at correct office with correct physician
- Authorize any insurance as needed
- Check to see if pt picture has been taken
- Check to see if paper work needs updated
- Charts must be prepped a week in advance
- Assist in moving scanned images
Ophthalmic Technician Job Description
Ophthalmic technicians do tasks that the eye doctor can delegate to others. Mostly, they are information gatherers and facilitators. They do measurements and tests that provide the doctor with the information needed to arrive at a diagnosis and to prescribe treatment. They also assist with documentation and patient services. Some ophthalmic technicians assist with surgical procedures.
Here is a list of common tasks performed by technician:
- History taking
- Visual acuity measurement
- Refractometry (measurements for the glasses prescription)
- Tonometry (measure eye pressure)
- Measure pupil size and reactivity
- Test and measure eye muscle function
- Visual field testing
- Corneal thickness measurement
- Corneal curvature measurement
- Corneal topography
- Retinal nerve fiber layer measurement
- Retinal thickness and topography
- Fluorescein angiography
- A and B-scan ultrasonography
- Assist with contact lens fitting, and patient instruction
- Prepare for and assist with in-office procedures
- Surgical assisting
- Minimum 5-10 years of optical management experience
- Strong leadership skills and outstanding customer service skills
- Willingness to travel to locations
n optical manager is responsible for managing the office and its overall operations. Those in this position generally work daytime office hours Monday through Friday.
An optical manager will have a wide array of responsibilities within the office, including:
- Designing and adapting lenses and frames for patients
- Assisting patients with contact lens management
- Arranging and maintaining display of optical merchandise
- Determining patients’ prescriptions
- Maintaining customer records (including payments, prescriptions, and work orders)
- Obtaining records from previous doctors
- Preparing work orders for lenses and eyeglasses
- Up-selling various eye care products
- Verifying patient satisfaction
- Supervise the training of opticians
There are also various administrative duties, including:
- Invoice reconciliation
- Tracking inventory and sales
Those in this position should always maintain a positive attitude and be able to multitask with ease. An optical manager should be friendly, welcoming, and professional with superior communication and management skills and a great eye for detail.
DEPARTMENT: Business Office
REPORTS TO: Business Office Supervisor
Job Summary: This individual is responsible for accurately billing patients and insurance carriers as well as maximizing payment amount and turn-around time.
Education and Experience:
High school diploma or equivalent.
Minimum two (2) years billing office experience in a medical office.
Essential Skills and Abilities:
1. Qualitative Indicators
Ability to handle patient phone calls compassionately and efficiently.
Demonstrated ability to work well and get along with co-workers.
Capacity to demonstrate loyalty to the practice.
Initiative to complete projects.
2. Quantitative Indicators
Evaluation of accounts receivable printout to assess resubmissions.
Production of weekly patient billing.
Aptitude for ensuring computer system is accurate and updated.
- Daily posting of charges & payments
- Third-party payment processing and data entry
- Daily balance
- Weekly billing (i.e., set up, printing, and sending).
- Resubmission of unpaid claims / denials utilizing practice management software
- Submission of vision insurance and denial processing
- Response to billing phone calls and questions.
- Daily payment entry from TOS payments.
- Provider information accuracy and update.
- Analysis of missing tickets.